Recovery
Recover an issued instrument.
If payment has been received but the corresponding claim instrument or sign-in instrument has not arrived in your inbox, this form re-issues it to the address on file. No duplicate instrument is minted; the original claim code is preserved. For a card payment, the identifier is the session segment beginning cs_… (in your checkout-success URL or your payment-confirmation email). For a crypto payment, it is the order identifier beginning np_… shown on the payment page and in your confirmation.
Is a new instrument minted?
No. If a claim code was already issued for the session, the same code is re-sent. If the payment is recorded but a code has not yet been minted (the webhook may not have completed processing), the office is notified and you are asked to retry in a few minutes — never is a duplicate code minted.
What about subscriptions?
For an active subscription, the recovery instrument is a fresh one-click sign-in link valid for twenty-four hours. The link supersedes any earlier sign-in instrument; following it lands directly on the account ledger.
What if the email does not arrive?
Email may be delayed by the receiving provider for up to fifteen minutes. Check the spam folder. If after thirty minutes no instrument has arrived, write to [email protected] with the session identifier — that mailbox is read directly by the office.
Why is the payment identifier required?
It binds the recovery to a specific payment and prevents the form from being used to enumerate other customers. Without it the recovery cannot proceed. The identifier was issued to you by the payment processor — Stripe for a card payment, or the crypto processor for a crypto payment — and is private. The email must also match the address on file for that payment.